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JACOBS MUSIC CENTER TICKET OFFICE
750 B Street
San Diego, CA 92101

EMBARCADERO MARINA PARK SOUTH
206 Marina Park Way
San Diego, CA 92101

Phone: 619.235.0804
Fax: 619.231.3848
Urgent ticketing issues? Contact us at:
tickets@sandiegosymphony.org

Normal business hours:
Monday – Friday:
10am - 6pm (5pm summer)
Saturday & Sunday:
12noon - 4pm
(Sat-Sun hours vary in summer)

Seniors, Military (with ID) and Student (with ID) $3 off discounts are available via phone and window sales only (no web), and can be applied to most seats. These discounts are not valid in the Champagne, Premium Cabaret or Lawn sections at the Embarcadero. Family Packs and ongoing Corporate discounting offers must also be processed directly though the Ticket Office window and phones. 

 

MORE SUMMER POPS INFORMATION:

 

 

ASHFORD UNIVERSITY
SUMMER POPS 2014 - SEAT CHART

 

ASHFORD UNIVERSITY
SUMMER POPS 2014 - CONCERT CALENDAR

 

CLICK HERE TO DOWNLOAD SUMMER POPS
ORDER FORM AND SERIES PRICING

TO REPORT ANY WEBSITE ISSUES, CONTACT:
webmaster@sandiegosymphony.org

ASHFORD UNIVERSITY SUMMER POPS:
FREQUENTLY ASKED QUESTIONS

DIRECTIONS TO THE CONCERT

ABOUT PARKING

SUMMER POPS AMENITIES

TICKETS AND BOX OFFICE

What are the Box Office hours at Embarcadero Marina Park South?

Can I e-mail the Ticket Office for urgent ticketing issues?

Can I buy Summer Pops tickets at the Jacobs Music Center Ticket Office?

Can the Summer Pops Box Office process orders for the upcoming Winter Season?

Does the Ashford University Summer Pops offer subscriptions?

Can I reserve a Lawn seat in advance, even as a subscriber?

Does the Symphony offer Family Packs for Summer Pops?

Can I buy single tickets online to Summer Pops concerts?

Does the San Diego Symphony offer Summer Pops senior or military pricing?

Does the San Diego Symphony have special Summer Pops student pricing?

What is San Diego Symphony’s ticket exchange policy?

What happens if I lose my tickets?

Does the San Diego Symphony offer group sales discounts?

What is San Diego Symphony’s children’s policy at Summer Pops?

What happens if I have tickets I will be unable to use for an upcoming Summer Pops concert?

Can I get a refund for any missed Summer Pops concerts if I have a subscription?

 

EATING AND DRINKING

What are the food options at Summer Pops? Can I bring in my own?

Can I bring in my own alcoholic beverages to a Summer Pops concert?

Can I bring my own glassware to Summer Pops concerts?

 

ADA

Is there disabled parking?

Is there disabled seating at Summer Pops?

 

THE SITE

May I take a picture of the Symphony onstage at Summer Pops, or record part of a concert on my recorder?

Do all Summer Pops concerts have fireworks after?

Can I bring my folding chair for lawn seating?

If I'm sitting in the Bay-side Lawn section, is it OK for me or my kids to sit on the rocks?

How should I dress for a Summer Pops performance? 

What is the smoking policy at Embarcadero Marina Park South?

Where are the bathrooms located in the facility?

Does parking ever sell out? What do I do then?

May I bring my dog into the Summer Pops concert site?

 

THE CONCERTS

How do I purchase CD recordings of your guest artists?

How long are Summer Pops concerts? How long is intermission?

Is it OK to talk during a Summer Pops concert?

What happens if I arrive late to my Summer Pops concert?

How long are most Summer Pops performances?

How can I learn more about the artists performing on a Summer Pops concert?

 


TICKETS AND BOX OFFICE

What are the Box Office hours at Embarcadero Marina Park South?
During the Summer Pops season, the Embarcadero Box Office is open from 12 noon through intermission of any concert day. Will call tickets for the evening's performance are available beginning at 5:30pm.

Can I e-mail the Ticket Office for urgent ticketing issues?

Yes. The Ticket Office can be e-mailed at tickets@sandiegosymphony.org but e-mails are generally only answered during regular Ticket Office hours.

Can I buy Summer Pops tickets at the Jacobs Music Center Ticket Office?
Yes. The Jacobs Music Center Ticket Office is located at 750 B Street, NE corner of 7th and B in downtown San Diego;
Summer hours beginning June 3 are:
Monday through Friday, 10am to 5pm
Saturdays: 12noon to 3pm (phone only)

Can the Summer Pops Box Office process orders for the upcoming Winter Season?
When open, the Summer Pops Box Office is a fully functioning ticket office for the San Diego Symphony.

Does the Ashford University Summer Pops offer subscriptions?
San Diego Symphony offers an attractive array of subscription options for Summer Pops. Traditional (Ultimate, Encore and Bravo, but not BYO) subscribers receive the best available seats and free ticket exchanges for Subscription Concerts (up to 24 hours in advance for another performance within your same series). Note: Ultimate subscribers can also exchange to Special Concerts (for free), but Bravo and Encore subscribers cannot exchange into Special Concerts at all, only to other Subscription Concerts (for free). Build Your Own subscribers have no continuing seat rights, and must pay $5 per ticket for all exchanges. Many other subscriber-only benefits apply. For more information, call the Symphony Ticket Office at 619.235.0804.

Can I reserve a Lawn seat in advance, even as a subscriber?
Lawn seating is strictly on a first-come, first served basis. This applies to subscribers and single ticket buyers of lawn seats alike. The gates of the Summer Pops concert site open at 6pm on concert days.

Does the Symphony offer Family Packs at Summer Pops? The Symphony now offers a variety of Family Packs depending on how many people are attending. Check with the Ticket Office at 619.235.0804 for more details, as Family Packs can only be purchased by phone or in person. Family Packs are good for Lawn seating only and availability is limited, particularly on Saturday nights. Family Packs are not available for Special Concerts.

Can I buy single tickets online to Summer Pops concerts?
Beginning Monday, April 7, 2014, all Ashford University Summer Pops 2013 concerts are available for purchase online at our website, www.sandiegosymphony.com or visit the Symphony Ticket Office at Symphony Hall. (Note: the three Comic-Con weekend concerts have been placed on sale for single tickets early.)

Does the San Diego Symphony offer special Summer Pops senior or military pricing?
There is a general senior (age 60+) $3 discount for most seats at Embarcadero Marina Park South. Also, anyone with an active U.S. Military ID can receive the same discount. Senior and military discounts apply in the Grandstand, Cabaret I and Cabaret II sections. Senior discounts and military discounts do not apply in the Champagne or Premium Cabaret or Lawn sections. Discount is not available online.

Does the San Diego Symphony have special Summer Pops student pricing?
San Diego Symphony does not offer student standby tickets for Summer Pops, but we do offer a standard $3 student discount for most seats at Embarcadero Marina Park South. Student discounts apply in the Grandstand, Cabaret I and Cabaret II sections. Student discounts do not apply in the Champagne or Premium Cabaret or Lawn sections. Eligibility for this discount is at the discretion of the Ticket Office. Discount is not available online.

What is San Diego Symphony’s ticket exchange policy?
Ultimate, Bravo and Encore Subscribers may exchange tickets for free (anytime up to 48 hours before the performance) within their same series, based on ticket availability. Non-subscribers and “Build Your Own” subscribers can do the same, with a $5 exchange fee per ticket. Exchanges for certain special sale promotions (such as 3 for $99) are not allowed at all. Tickets must be returned to the Ticket Office either in person, by mail or by fax (619.231.3848) no later than 48 hours in advance of your performance. Note: On-account credits generated by open-ended exchanges must be used within the current subscription series they were generated.

What happens if I lose my tickets?
San Diego Symphony concert tickets can be reprinted free of charge at the box office with proper ID.

Does the San Diego Symphony offer group sales discounts?
Discount tickets for groups are available for both subscription and non-subscription concerts for as few as 10 individuals in some cases. NOTE: certain popular Summer Pops concerts can have several group reservation requests, so our best advice is to reserve early. (Reservations can be taken beginning on the day of the Summer Pops schedule announcement.) For further information, please call 619.236.5403.

What is San Diego Symphony’s children’s policy at Summer Pops?
San Diego Symphony requests that parents use discretion regarding the age-appropriateness of children attending a full-length Summer Pops concert. Babies one year of age and younger may sit on a parent’s lap. All other children must have a ticket. Should a child become disruptive during a concert, we ask that the parent discreetly escort the child away from the audience area (i.e. all the way back into the Food Court.) We greatly appreciate your consideration in this regard. Please note: any large non-folding strollers must be checked in at the gate before seating.

What happens if I have tickets I will be unable to use for an upcoming Summer Pops concert?
If you cannot use a ticket for an upcoming concert, we would very much appreciate it if you could donate that ticket back to the Ticket Office or box office (preferably several days in advance!) for a potential resale. You can also mail such a ticket to 1245 7th Ave., San Diego, CA 92101 (Attn: Ticket Office). Tickets should be turned in anytime up to 24 hours in advance of your concert. A receipt will be mailed acknowledging your tax-deductible contribution. (We would be unable to accept any tickets for tax deduction purposes after the concert has begun or passed.)

Can I get a refund for any missed Summer Pops concerts if I have a subscription?
Tickets for missed concerts are non-refundable for subscribers and single ticket buyers alike.

 

EATING AND DRINKING

What are the food options at Summer Pops? Can I bring in my own?
For general Summer Pops attendees, there is a Food Court with several food and drink options, all managed by Behind The Scenes Catering. Patrons seated in the Champagne section have the option of ordering from a special menu via table service. (Also, any Summer Pops patron may order a meal in advance from BTS via their dedicated Summer Pops Meal Pre-Order Page, by phone or by fax, to be ready by our 6pm site opening.) See the Amenities Page for more information about these options. You can also download the odd week and even week pre-order menus. Pre-orders must be submitted at least 48 hours in advance. Food may also be brought into the site (in compact containers, not large coolers), but alcohol and glassware are not permitted. (See next two questions.) Food and beverages are also available onsite. You can check out BTS's Concessions Menu and Wine & Spirits Menu.

Can I bring in my own alcoholic beverages to a Summer Pops concert?
Because we must follow strict guidelines set forth by the California Department of Alcoholic Beverage Control, we are not able to permit our patrons to bring in their own alcohol to the Summer Pops site. Only our Summer Pops beverage provider (not the Symphony itself) is legally licensed to sell and distribute alcoholic beverages on the site. Note: patrons are certainly allowed to bring in their own non-alcoholic beverages (such as sodas, water, orange juice) in cans or plastic bottles or thermoses, juice boxes, etc.

Can I bring my own glassware to Summer Pops concerts?
For the safety of all patrons on our green and grassy site, we ask that you leave glassware at home, and bring only unbreakable plastic wares. House management will enforce this request at their discretion.

 

ADA

Is there disabled parking?
Yes, there is limited disabled parking. More details can be found on the Parking Page.

Is there disabled seating and accommodation at Summer Pops?
Yes! ADA seating for both transfer and non-transfer wheelchairs, companion and semi-ambulatory as well as restrooms, are available at each performance. Golf-type carts are also available when appropriate to access your seating. Please notify the Ticket Office in advance at 619.235.0804 for any special accommodation or assistance needs. 

 

THE SITE

May I take a picture of the Symphony onstage at Summer Pops, or record part of a concert on my recorder?
Our camera policy has been adjusted as follows: Cameras will be allowed into the concert site, no check-in is required. Photography will be allowed on the site before concerts, but is expressly prohibited during Summer Pops performances. (This policy includes cell phone photography, digital audio/video, etc.) No audio or video capture of any other kind is permitted during performances without the express consent of San Diego Symphony management. The San Diego Symphony reserves the right to return to a more restrictive no-cameras policy at any point this season if we are not satisfied with the overall compliance to this relaxed policy.

Do all Summer Pops concerts have fireworks after?
All Friday and Saturday night Summer Pops concerts have a fireworks display scheduled at the end. Thursday concerts do not, with the exception, of course, of Thursday July 4. Sunday concerts will not feature a display, with the exception of the Tchaikovsky Spectacular presentation.

Can I bring my folding chair for lawn seating?
Folding chairs are allowed in the lawn sections; however, patrons with taller chairs will be directed to the back part of the sections, and those with “medium-rise” chairs and blankets to the front. This way, patrons with just blankets can generally have unobstructed views of the stage. Please note: the Symphony does not provide blankets or folding chairs for rental.

If I'm sitting in the Bay-side Lawn section, is it OK for me or my kids to sit on the rocks?
No, sorry. The potential for a slip or injury on such slick, irregular surfaces is significant. Our House Staff will actively discourage any patrons from sitting on the Bay-side rocks.

How should I dress for a Summer Pops performance?
Summer Pops concerts are given outdoors on San Diego Bay, so the temperature tends to drop after sundown, and the wind can pick up as well. Our advice is to dress comfortably, warmly and in layers.

What is the smoking policy at Embarcadero Marina Park South?
The United Port of San Diego has designated Embarcadero Marina Park South as a Non-Smoking Area. This means that no lighted pipes, cigars and/or cigarettes are allowed in any part of the Park, and no such items may be disposed of in the Park except for in designated waste disposal containers.

Where are the bathrooms located in the facility?
The bathrooms are located to the left of the main entrance path, before you enter the fenced plaza/food court section.

Does parking ever sell out? What do I do then?
We always recommend pre-purchasing parking to avoid inconvenience. However, once pre-paid parking is sold out, it is likely there will be parking available the evening of the concert at the Convention Center Complex or (somewhat farther away but serviced by shuttle bus) the Bayfront Hilton parking structure. Occasionally, due to Convention Center and/or Petco Park activity, one or both of these alternate parking venues may sell out. There are multiple alternative transportation options listed on the Getting There page, and the Symphony will sometimes arrange offsite parking for extremely heavy weekends, with details on the Parking page.

May I bring my dog into the Summer Pops concert site?
Because our site and concerts contain many sights and sounds to distract or upset even the best-behaved furry friends, we can only allow official service dogs or guide dogs to accompany patrons to Summer Pops concerts. We cannot make exceptions even for cages or leashes, sorry.


THE CONCERTS

How do I purchase a CD recording of your guest artists?
It is difficult to predict if a given guest artist will bring CD's to sell, but if they are available, such recordings would be purchased in the Summer Pops Gift Shop kiosk. Guest artists will occasionally offer brief post-concert CD signings at the same location, so watch for signage. (Note: Summer Pops concert recordings with guest artists do not exist.)

How long are Summer Pops concerts? How long is intermission?
Summer Pops concerts usually begin at 7:30pm and last two complete hours, including intermission. (We usually take 20 minutes for intermission.) 

Is it OK to talk during a Summer Pops concert?
In general, the outdoor sound environment of Summer Pops is a somewhat more active and forgiving than what you might find inside Copley Symphony Hall during a concert. That being said, you should assume that all of the patrons around you can hear you, especially while music is playing. Even talking in an undertone to your table-mates might be noticed by your neighbors who are concentrating on the concert. Please use your most considerate judgement.

What happens if I arrive late to my Summer Pops concert?
Latecomers to Summer Pops concerts will be seated at an appropriate interval in the concert as determined by the house manager. We ask that you remain in your ticketed seat until the concert has concluded. Should special circumstances exist or arise, please contact the nearest usher for assistance.

How long are most Summer Pops performances?
Performance times vary, but generally last somewhere between 1.75 to 2 hours, including intermission. Especially when the Padres are playing an evening game at Petco Park, we endeavor to be finished in under two hours.

How can I learn more about the artists performing on a Summer Pops concert?
Full biographical information for all of our Summer Pops guest artists will be found on the Symphony website several weeks before a scheduled concert.