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JACOBS MUSIC CENTER TICKET OFFICE
750 B Street
San Diego, CA 92101

EMBARCADERO MARINA PARK SOUTH
206 Marina Park Way
San Diego, CA 92101

Phone: 619.235.0804
Fax: 619.231.3848
Urgent ticketing issues? Contact us at:
tickets@sandiegosymphony.org

Normal business hours:
Monday – Friday:
10am - 6pm (5pm summer)
Saturday & Sunday:
12noon - 4pm
(Sat-Sun hours vary in summer)

Seniors, Military (with ID) and Student (with ID) $3 off discounts are available via phone and window sales only (no web), and can be applied to most seats. These discounts are not valid in the Champagne, Premium Cabaret or Lawn sections at the Embarcadero. Family Packs and ongoing Corporate discounting offers must also be processed directly though the Ticket Office window and phones. 

 

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SAN DIEGO SYMPHONY TICKETS: FREQUENTLY ASKED QUESTIONS


What are the Ticket Office hours at the Jacobs Music Center?

Can I e-mail the Ticket Office for urgent ticketing issues?
What are the Box Office hours at Embarcadero Marina Park South?
What is San Diego Symphony’s ticket exchange policy?
Once I have placed my subscription order, can I make ticket exchange requests?
Will you sell tickets at the Neurosciences Institute for the Chamber Music Series?

What about at UCSD's Conrad Prebys Hall for the Camera Lucida Series?
Does the San Diego Symphony offer subscriptions?

Do I get to keep my seats as a subscriber?
How do I improve my seats as a subscriber?
How long do I have to wait after buying my subscription to receive my tickets?
How can I buy just single tickets to San Diego Symphony events?
How long do I have to wait after buying my single tickets to receive my tickets?
Do I have to pay a handling fee when purchasing tickets?
Does the San Diego Symphony offer special Family pricing?
Does the San Diego Symphony offer senior and/or military pricing? 
Does the San Diego Symphony have special student pricing?
What happens if I lose my tickets?
Does the San Diego Symphony offer group sales discounts?
What is San Diego Symphony’s children’s policy at the Jacobs Music Center?
Does the San Diego Symphony sell gift certificates?
What happens if I have tickets I will be unable to use for an upcoming San Diego Symphony concert?
Is it better to purchase seats on the main or upper level of Copley Symphony Hall?
Can I get a refund for any missed Symphony concerts if I have a subscription?
Can I buy tickets through the Ticket Office for non-Symphony events at the Jacobs Music Center?
Are there holidays on which the Ticket Office is not open?
Does the Symphony honor third party tickets for San Diego Symphony concerts?

 

What are the Ticket Office hours at the Jacobs Music Center?

The Jacobs Music Center Ticket Office (located at 750 B Street, NE corner of 7th and B in downtown San Diego) hours are:

Monday through Friday, 10am to 6pm

Concert Thursdays and Fridays: 10am through intermission

Concert Saturdays: 12 noon through intermission

Matinee Concert Sundays: 12 noon through 4pm. (On non-concert Sundays: phone only)

Evening Concert Sundays: 12 noon through the evening intermission.

 

Can I e-mail the Ticket Office for urgent ticketing issues?

Yes. The Ticket Office can be e-mailed at tickets@sandiegosymphony.org but e-mails are generally only answered during regular Ticket Office hours.

 

What are the Box Office hours at Embarcadero Marina Park South?

During the Summer Pops season, the Embarcadero Box Office is open from 12 noon through intermission of any concert day.

 

What is San Diego Symphony’s ticket exchange policy?

  • Aficionado subscribers may exchange into any current season Symphony Hall series concert for free! All exchanges are based on ticket availability.
  • Traditional subscribers receive the best available seats and may exchange to another performance within their series for free. Build Your Own subscribers and Non-subscribers can do the same, with a $5 exchange fee per ticket.
  • Exchanged tickets must be returned to the Ticket Office 24 hours prior to the concert by one of the following: In person, by mail (1245 Seventh Ave., San Diego, CA 92101, Attn: Ticket Office) or by fax (619.231.3848).
  • Note: On-account credits generated by open-ended exchanges must be used within the current subscription series they were generated.

 

Once I have placed my subscription order, can I make ticket exchange requests?

The Ticket Office asks that you hold all exchange requests until your subscription tickets have been mailed. This makes it less likely that exchanges have to be re-processed due to changing plans.

 

Will you sell tickets at the Auditorium of TSRI for the Chamber Music Series?

There will be a Ticket Office table at TSRI auditorium beginning at 6:30pm (1 hour before performance) on those Tuesday concert evenings. The Auditorium at TSRI is located at 10620 John Jay Hopkins Drive, San Diego, 92121.

 

What about at UCSD's Conrad Prebys Hall for the Camera Lucida Series?
There is a Ticket Office at the Prebys Hall which will be manned by our Ticket Office personnel beginning at 6:30pm (1 hour before performance) on those Monday concert evenings.

 

Does the San Diego Symphony offer subscriptions?

San Diego Symphony offers an attractive array of subscription options. Traditional subscribers receive the best available seats and free ticket exchanges (up to 24 hours in advance for another performance within your same series). Build Your Own subscribers have no continuing seat rights, and must pay $5 per ticket for exchanges. Many other subscriber-only benefits apply, including priority notice of special events and (for certain packages) free parking. For more information, call the Symphony Ticket Office at 619.235.0804 or go to the Subscriptions Page.

 

Do I get to keep my seats as a subscriber?

Traditional subscribers, who sit in their same seats throughout their series, are able to keep their same seats season after season if they so desire, or can ask for a seat improvement. Changing series nights may or may not result in seat improvement. Build Your Own subscribers, who pick a certain number concerts in a given season, have no continuing seat rights or priority in succeeding seasons. Note: seating assignments, particularly in the Grand Tier, are always informed by a patron’s giving level.

 

How do I improve my seats as a subscriber?
As a subscriber, it is your right to ask for seat improvement during each subscription renewal period. At that point, you are only competing with other returning subscribers for improved or upgraded seats. Please note, however: there are certain seating sections of Symphony Hall (generally the Grand Tier) which can only be accessed by subscribers who participate in significant annual donation programs. (Call Development at 619.315.3908 for further information.)

 

How long do I have to wait after buying my subscription to receive my tickets?

Summer Pops subscription tickets are generally mailed out the first two weeks of June. Winter Season subscription tickets are generally mailed out soon after Labor Day in September.

 

How can I buy just single tickets to San Diego Symphony events?

For single ticket information visit the Calendar Page, call the Ticket Office at 619.235.0804 or visit the Symphony Ticket Office at Symphony Hall (Downtown San Diego, NE corner of 7th and B).

 

How long do I have to wait after buying my single tickets to receive my tickets?

Summer Pops single tickets purchased from the single ticket onsale date through the first week of June will generally be received by mail in the second week in June. After that date, tickets purchased within five days of a concert will be held at will call. Tickets purchased more than five days in advance of a concert will be mailed within a few days, unless the patron requests the tickets to be held in will call. Winter Season single tickets purchased from the single ticket onsale date through the first week in September will generally be received by mail in the second week in September. Tickets purchased after that date are subject to the same guidelines previously noted for Summer Pops tickets.

 

Do I have to pay a handling fee when purchasing tickets?

Handling fees help the Symphony offset costs associated with selling and delivering tickets, plus maintaining our website. The Symphony charges $5 per order for processing any subscription (online, by phone, by mail or in person). There is a $5 handling fee (per order) for any single ticket purchase online, by phone or by mail. Handling fees are waived for single ticket purchases in person at the Symphony Hall Ticket Office or the Embarcadero Box Office.

 

Does the San Diego Symphony offer special Family pricing?
The San Diego Symphony offers Family Packs in an effort to encourage children and entire families to attend any of our age-appropriate performances. Only one Family Pack is allowed per household on any qualifying performance.  The offer is available by phone only (call 619.235.0804), and just for selected performances and sections. Family Pack requirements have changed, please consult a Ticket Office representative! Availability is generally limited, so buy early!

 

Does the San Diego Symphony offer senior and/or military pricing?

There is a general $3 senior (age 60+) discount for most seats at Copley Symphony Hall, Embarcadero Marina Park South and the Neurosciences Institute. The same discount is available for U.S. Military with active ID. Senior and military discounts apply in the Grandstand, Cabaret II and Cabaret II sections at the Embarcadero. Senior discounts do not apply in the Grand Tier, Main 1, A-1, Mezzanine 1, Champagne or Premium Cabaret or Lawn sections.

 

Does the San Diego Symphony have special student pricing?

Students under the age of 35 with current student ID may enjoy any San Diego Symphony concert at Copley Symphony Hall for just $10, but must purchase their tickets no sooner than one hour in advance, limit 2 per ID, subject to availability. The first Saturday night concert of each month is SNL (Symphony Night Live)! College students under the age of 35 with current student ID can purchase up to 2 tickets for each month's first Saturday night performance in person or by phone the week prior to the concert for only $10 each (cash or credit card). There is also a general student discount of $3 for most seats at Symphony concerts. Student discounts apply to the Grandstand, Cabaret I and Cabaret II sections at the Embarcadero. For more information please call 619.235.0804. 

 

What happens if I lose my tickets?

San Diego Symphony concert tickets can be reprinted free of charge at the Ticket Office with proper ID.

 

Does the San Diego Symphony offer group sales discounts?

Discount tickets for groups are available for both subscription and non-subscription concerts (excluding non-Symphony events) for as few as 10 individuals in some cases. For further information, please call 619.236.5403.

 

What is San Diego Symphony’s children’s policy at the Jacobs Music Center?

Jacobs Masterworks, Chamber Series and Classical Special Concerts: Only children ages five years and up will be allowed into the concert hall. These children must have a ticket and be able to sit in an un-accompanied seat.
City Lights, International Passport and Fox Theater Film Series: Only children ages two and up will be allowed into the concert hall; they must have a ticket and be able to sit in a seat.
Family Festival Concerts: Families will be happy to know that children and babies two years old and younger who are accompanied by a parent will be allowed into the concert hall for free. They must be held by an adult and may not occupy a seat. (Children ages three years and older must have a ticket and be able to sit in a seat.)
 

Does the San Diego Symphony sell gift certificates?

Gift certificates may be purchased in any amount $10 and above at the Symphony Ticket Office in person, online or by phone. As they are like cash, gift certificates should be redeemed in person at our performance venues. Please note that gift certificates are not redeemable for Gift Shop merchandise. All gift certificate and ticket sales are final; there are no refunds. Gift Certificates cannot be redeemed for cash and cannot be redeemed for online orders.

 

What happens if I have tickets I will be unable to use for an upcoming San Diego Symphony concert?

If you cannot use a ticket for an upcoming concert, we would very much appreciate it if you could donate that ticket back to the Ticket Office (preferably several days in advance!) for a potential resale. You can also mail such a ticket to 1245 7th Ave., San Diego, CA 92101 (Attn: Ticket Office). Tickets should be turned in anytime up to 24 hours in advance of your concert. A receipt will be mailed acknowledging your tax-deductible contribution. (We would be unable to accept any tickets for tax deduction purposes after the concert has begun or passed.)

 

Is it better to purchase seats on the main or upper level of Copley Symphony Hall?
Determining the best seat for you really depends on your personal need and preferences. Some people prefer the upper levels where there are sweeping views of the entire orchestra. Other patrons prefer to sit on the main floor to feel "closer" to the stage. If someone in your party has difficulty climbing stairs, you will want to sit in the main floor area.  (We do have an elevator, but the upper level does have steps up and down to certain seats in each section. Wheelchairs can be accommodated on either level, call the Ticket Office for details.) You may also want to sit on the main floor close to the stage, if your primary interest is seeing a particular guest artist up close.

 

Can I get a refund for any missed Symphony concerts if I have a subscription?
Tickets for missed concerts are non-refundable for subscribers and single ticket buyers alike.

 

Can I buy tickets through the Ticket Office for non-Symphony events at the Jacobs Music Center?

Most, but not all, rental events at the Jacobs Music Center's Copley Symphony Hall provide a limited allotment of tickets for the Symphony Ticket Office to sell. Such sales are by phone or in person only, never through the website. Many non-Symphony events at Copley Symphony Hall can be purchased through Ticketmaster. Check the Symphony Hall Events Page for more details on upcoming events.

 

Are there holidays on which the Ticket Office is not open?

On the following holidays, the Ticket Office is not open: Martin Luther King’s birthday (January), President's Day (February), Memorial Day (May), the Monday of or following July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Eve. Check with the Ticket Office for specific December/January holiday hours, which can vary year to year. 

 

Does the Symphony honor third party tickets for San Diego Symphony concerts?

San Diego Symphony will NOT honor tickets for San Diego Symphony concerts purchased through third party entities. The Symphony will only honor Symphony tickets or receipts issued by the Symphony's Ticket Office. Acceptance of third party tickets to non-Symphony events at Symphony Hall is strictly at the discretion of the presenting organization.