Employment Opportunities

JOIN THE SAN DIEGO SYMPHONY ADMINISTRATIVE TEAM!

The San Diego Symphony Orchestra Association, a 501(c)(3) not-for-profit arts corporation, is currently accepting employment applications for the following open positions:

SUMMER POSITIONS:

No openings at this time.

 

REGULAR/FULL TIME POSITIONS:

Administration

No openings at this time.

 

Artistic

No openings at this time.

 

Finance and Information Systems

A Human Resources Assistant position is now available at the San Diego Symphony.

Essential Responsibilities:

  • Assist with recruitment process by tracking applicants, screening initial applications and possibly performing phone interviews and reference checks.
  • Create employee and supervisor level trainings for ADP.
  • Assist with onboarding status tracking.
  • Manage processes for I-9 compliance and maintenance.
  • Develop and implement processing for tracking various groups of staff members.
  • Set up process to oversee unemployment requests.
  • Assist with auditing employee information in ADP.
  • Assist with report requests through ADP.
  • Assist with benefit invoice audits.

Required Knowledge, Skills and Abilities:

  • 2 years of experience as an HR Coordinator
  • Proficiency with ADP WorkforceNow
  • Exposure to payroll practices
  • Full understanding of Labor Law, HR functions and best practices
  • Strong written and verbal communication skills
  • Computer proficiency with Microsoft Office Suite and other standard office equipment
  • Strong organizational skills with the capacity to think and act proactively
  • Ability to maintain a high degree of confidentiality and discretion

Email hr@sandiegosymphony.org for a full job description; submit a cover letter and résumé to apply.

  

Institutional Advancement (Development)

The Associate Director, Corporate, Foundation and Government Relations works as part of the fundraising team to raise operating support as well as funding for capital projects and the endowment. The Associate Director carries a portfolio of approximately 50 foundations, corporate sponsors and public funding institutions with a fiscal year income goal. Grant writing is a critical responsibility of this position; the Associate Director, Corporate, Foundation and Government Relations is expected to research, author, prepare and track all proposals, often managing many grants at once.

Key Responsibilities (sampling):

  • Foundation, Government, and Corporate Giving
    • Maintain and manage a portfolio comprised of foundations, corporations and public funders
    • Cultivate, solicit and steward existing and new institutional donors and their program officers and corporate, foundation and government representatives
    • Consult regularly with other departments to obtain the latest updates, statistics and narratives to create the most compelling information for funder solicitations and reports
  • Grant Writing
    • Manage the grant submission process, including collection and synthesis of data, completion of proposals, tracking, reporting and corresponding with foundation and corporate donors
    • Write high-quality grant proposal narratives, applications and supporting documents
    • Develop and maintain an annual schedule of proposals and reports, tracking outcomes and updating the calendar on an ongoing basis
    • Research and identify new grant prospects in order to build and manage a pipeline of prospective funders
    • Provide leadership for strategic planning around funding alignment
    • Coordinate with CFO & Controller to ensure consistent and accurate financial information is provided in proposals
  • Work with senior staff to ensure the overall institutional giving strategy aligns with institutional needs and strategic directions

Preferred Knowledge, Skills and Abilities (sampling):

  • 5 years full-time experience in fundraising
  • In-depth experience researching and writing local, state and national foundation, corporate and government grants for the performing arts
  • Outstanding grammar and research skills are essential
  • Successful implementation of proven fundraising strategies
  • Experience working with volunteers and donors
  • Experience with Tessitura or other CRM systems (preferred)

Email hr@sandiegosymphony.org for a full job description; submit a cover letter and résumé to apply.

 

Marketing and Communications

Ticket Services Associate – works with the public to facilitate ticket sales for the San Diego Symphony. Provides exceptional customer service by answering telephone, window and email inquiries from the public regarding ticketing and general information. Serves as the first point of contact for patrons needing assistance with seating options, pricing, subscriptions and more.

Must be able to quickly learn new software programs and must be able to successfully multi-task. Tessitura and Formstack experience is a plus. Email hr@sandiegosymphony.org for a full job description or to apply.

 

Operations and Facilities

The Director of Customer Experience for the San Diego Symphony is an upbeat, charming, helpful champion of the customer experience across departments who directly manages Front of House staff to ensure a hospitable, smooth and efficient operation of the entire guest experience. The Director of Customer Experience works to ensure an excellent experience through planning and delivering day-to-day front-of-house support needed by the Symphony in a multi-venue environment, ensuring that public spaces and performance venues are ready for guests. Success results in a fun and lively environment for volunteers, support staff and guests. This position reports to the Vice-President of Operations and works closely with the marketing department and all customer-facing positions. This role is highly visible and interacts with donors, vendors, customers, artists, arts organizations as well as all San Diego Symphony customers. The right person in this role will lead by example at all times and provide the highest level of customer service to all internal and external guests.

Essential Duties & Responsibilities (sampling):

  • Support all activities needed to provide a positive and safe customer experience
  • Manage a robust organization-wide volunteer program
  • Drive the ongoing development of a customer service culture across the organization, supported by effective policy and process frameworks and responsive customer service systems
  • Lead the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs and initiatives
  • Advise Management on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-centric strategic decision processes and major or critical issues response
  • Help direct specific customer experience research programs to understand key concerns and issues and to inform review and enhancement of customer service and service delivery models
  • Direct the Front of House staff including house managers, volunteer staff and paid ushers

Requirements (sampling):

  • At least 5 years customer service experience in a supervisory position
  • Bachelor’s Degree or equivalent experience in related field
  • Advanced understanding of leading customer experience approaches and methodologies
  • Experience working in organizations with multiple customer-facing channels
  • Able to work independently and to lead, train and motivate others
  • Excellent written and verbal communication skills
  • A pleasant demeanor is absolutely required to fulfill this position effectively

Email hr@sandiegosymphony.org for a full job description; submit a cover letter and résumé to apply.

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The Technical Director for the San Diego Symphony – the highest position among the technical staff – is the expert responsible for protecting and maintaining the Symphony’s technical assets, while also managing and overseeing the various technical departments, including lighting, props, sound, rigging and video. The Technical Director is responsible for providing the support necessary to properly satisfy the requirements of all events at Jacobs Music Center and the soon-to-be-opened Bayside Performance Park, as well as other smaller venues. This position is responsible for inspecting house systems for safety compliance and for managing requests for lighting, sound, risers, orchestra shell, portable stages and backstage operations for performances and events. Additional responsibilities include the management and upkeep of all technical equipment/assets under the Symphony’s control, maintaining specific event equipment records for archival and billing purposes, and coordinating with staff, clients and production companies to assure that all production/event needs are met. This position involves skilled coordination and cooperation with both union and non-union workers.

Essential Duties and Responsibilities (sampling):

  • Oversee the overall organization of the technical production process
  • Manage technical aspects of daily event operations, including the planning, organizing and directing of event load-ins, set-ups and strikes, and use of the facility’s sound, lighting, video, stage and other technical equipment and systems
  • Develop and institute safety policies and procedures
  • Coordinate and support technical set-up in all areas for meetings, events, press conferences, etc.
  • Supervise operation of production equipment
  • Plan, coordinate and execute programs, services and events
  • Advance and manage compliance of technical riders for artists for Symphony presentations and outside events
  • Serve as the point of contact for renters and outside productions to ensure successful coordination of technical elements and equipment
  • Coordinate and supervise house crew, IATSE local 122 stagehands and other technicians engaged in setting up stage, striking stage, and operating various technical equipment
  • Manage the budgeting, purchasing and scheduling of the repair and maintenance of all stage equipment
  • Work with Vice President of Venue Operations regarding purchases of new equipment and replacement of failing equipment as needed

Requirements (sampling):

  • At least five to seven years of experience in production, technical theater and/or stage management
  • Minimum five years of supervisory experience
  • Thorough knowledge of stagehand union regulations, contracts, wage scale, practices and techniques
  • Demonstrated knowledge of venue production and entertainment technology including: lighting and design, sound reinforcement and recording, projection, rigging, carpentry and properties
  • Strong supervisory skills for motivating personnel and effective teamwork, leadership and problem-solving skills.
  • Ability to supervise the work of a group of stagehands and department heads
  • Ability to work long hours when necessary
  • Ability to coordinate all the components in presenting major theatrical productions

Email hr@sandiegosymphony.org for a full job description; submit a cover letter and résumé to apply.

 

Note: Please see Auditions Page for any currently announced/scheduled San Diego Symphony Orchestra auditions!