Ticket FAQs

General Questions

The Jacobs Music Center Ticket Office (located at 750 B Street, NE corner of 7th and B in downtown San Diego) hours are: Monday through Friday, 10am to 6pm Concert Thursdays and Fridays: 10am through intermission Concert Saturdays: 12 noon through intermission Matinee Concert Sundays: 12 noon through 5pm. (On non-concert Sundays: phone only) Evening Concert Sundays: 12 noon through the evening intermission.
Yes. The Ticket Office can be e-mailed at tickets@sandiegosymphony.org but e-mails are generally only answered during regular Ticket Office hours.
During the Summer Pops season, the Embarcadero Box Office is open from 12 noon through intermission of any concert day.
Traditional Subscribers may exchange tickets for free (anytime up to 48 hours before the performance) within their same series, based on ticket availability. Non-subscribers and Choose Your Own subscribers can do the same, with a $5 exchange fee per ticket. Note: Exchanges for certain special sale promotions (such as 3 for $99) are not allowed at all. Tickets must be returned to the Ticket Office either in person, by mail or by fax (619.231.3848) no later than 48 hours in advance of your performance. Note: On-account credits generated by open-ended exchanges must be used within the current subscription series they were generated. Ticket reprinting by the Ticket Office for any reason will cost $1 per ticket with proper ID.

Subscriptions

The Ticket Office asks that you hold all exchange requests until your subscription tickets have been mailed. This makes it less likely that exchanges have to be re-processed due to changing plans.
There will be a Ticket Office table at TSRI auditorium beginning at 6:30pm (1 hour before performance) on those Tuesday concert evenings. The Auditorium at TSRI is located at 10620 John Jay Hopkins Drive, San Diego, 92121.
There is a Ticket Office at the Prebys Hall which will be manned by our Ticket Office personnel beginning at 6:30pm (1 hour before performance) on those Monday concert evenings.
San Diego Symphony offers an attractive array of subscription options. Traditional subscribers receive the best available seats and free ticket exchanges (up to 24 hours in advance for another performance within your same series). Choose Your Own subscribers have no continuing seat rights, and must pay $5 per ticket for exchanges. Many other subscriber-only benefits apply, including priority notice of special events and (for certain packages) free parking. For more information, call the Symphony Ticket Office at 619.235.0804 or go to the Subscriptions Page.
Traditional subscribers, who sit in their same seats throughout their series, are able to keep their same seats season after season if they so desire, or can ask for a seat improvement. Changing series nights may or may not result in seat improvement. Build Your Own subscribers, who pick a certain number concerts in a given season, have no continuing seat rights or priority in succeeding seasons. Note: seating assignments, particularly in the Grand Tier, are always informed by a patron’s giving level.
As a subscriber, it is your right to ask for seat improvement during each subscription renewal period. At that point, you are only competing with other returning subscribers for improved or upgraded seats. Please note, however: there are certain seating sections of Symphony Hall (generally the Grand Tier) which can only be accessed by subscribers who participate in significant annual donation programs. (Call Development at 619.315.3908 for further information.)
Summer Pops subscription tickets are generally mailed out the first two weeks of June. Winter Season subscription tickets are generally mailed out soon after Labor Day in September.

Single Ticket Questions

For single ticket information visit the Calendar Page, call the Ticket Office at 619.235.0804 or visit the Symphony Ticket Office at Symphony Hall (Downtown San Diego, NE corner of 7th and B).
Summer Pops single tickets purchased from the single ticket onsale date through the first week of June will generally be received by mail in the second week in June. After that date, tickets purchased within five days of a concert will be held at will call. Tickets purchased more than five days in advance of a concert will be mailed within a few days, unless the patron requests the tickets to be held in will call. Winter Season single tickets purchased from the single ticket onsale date through the first week in September will generally be received by mail in the second week in September. Tickets purchased after that date are subject to the same guidelines previously noted for Summer Pops tickets.
Patrons buying online who have not already added a donation to their shopping cart will be asked for a "round up" donation at the end of their transaction. This small donation is purely optional, and will NOT be followed up with any mailed acknowledgements.

Pricing

Handling fees help the Symphony offset costs associated with selling and delivering tickets, plus maintaining our website. The Symphony charges $7 per order for processing any subscription (online, by phone, by mail or in person). There is a $7 handling fee (per order) for any single ticket purchase online, by phone or by mail. Handling fees are waived for single ticket purchases in person at the Symphony Hall Ticket Office or the Embarcadero Box Office. There is also a $1 fee charged per single (not sub) ticket for Park Restoration or Facility Maintenance, depending on the venue. This fee is not waivable.
The San Diego Symphony offers Family Packs in an effort to encourage children and entire families to attend any of our age-appropriate performances. Only one (1) Family Pack is allowed per household on any qualifying performance, and only three (3) Family Packs are allowed per season. The offer is available by phone only (call 619.235.0804), and just for selected performances and sections. Family Pack requirements have changed, please consult a Ticket Office representative! Availability is generally limited, so buy early!
There is a general $3 senior (age 60+) discount for most seats at Copley Symphony Hall, Embarcadero Marina Park South and the Neurosciences Institute. The same discount is available for U.S. Military with active ID. Senior and military discounts apply in the Grandstand, Cabaret II and Cabaret II sections at the Embarcadero. Senior discounts do not apply in the Grand Tier Center, Main Aisle, Main Front Center or Mezzanine Center sections of Copley Symphony Hall, or in the Champagne, Premium Cabaret and Lawn sections of the Embarcadero concert site. New in 2017: there is a $10 discount on certain Friday night concerts at Embarcadero Marina Park South. Active military personnel may access that discount by using the promo code MILITARY in your order. Offer is good for the following dates in 2017: 6/30, 7/7, 8/11, 8/18, 8/25, 9/1

Students under the age of 35 with current ID may enjoy any San Diego Symphony concert at Copley Symphony Hall for just $10 (CASH ONLY), limit 2 per ID, subject to availability. (i.e., If a concert is close to selling out, this discount will NOT be offered.) Student Rush applies at Jacobs Music Center only. You may now buy your $10 tickets at the Ticket Office window at ANY time the Office is open, though you will still need to do so in person.

NEW: College and University students may also purchase $5 tickets in advance on the website for eligible Jacobs Music Center concerts by using the promo code STUDENT.

There is also a general student discount of $3 for most seats at Symphony concerts. Student discounts apply to the Grandstand, Cabaret I and Cabaret II sections at the Embarcadero, and apply to all seats at the Jacobs Music Center except Grand Tier Center, Main Aisle, Main Front Center or Mezzanine Center. For more information please call 619.235.0804.

San Diego Symphony concert tickets can be reprinted for $1 per ticket at the Ticket Office with proper ID.
Discount tickets for groups are available for both subscription and non-subscription concerts (excluding non-Symphony events) for as few as 10 individuals in some cases. For further information, please call 619.615.3941.
Jacobs Masterworks and Chamber Series Concerts: Only children ages five years and up will be allowed into the concert hall. These children must have a ticket and be able to sit in an un-accompanied seat. Jazz @ The Jacobs, Fox Theater Film Series and Special Concerts: Only children ages two and up will be allowed into the concert hall; they must have a ticket and be able to sit in a seat. Family Concerts: Families will be happy to know that children and babies two years old and younger who are accompanied by a parent will be allowed into the concert hall for free. They must be held by an adult and may not occupy a seat. (Children ages three years and older must have a ticket and be able to sit in a seat.)
Gift certificates may be purchased in any amount $10 and above at the Symphony Ticket Office in person, online or by phone. As they are like cash, gift certificates should be redeemed in person at our performance venues. Please note that gift certificates are not redeemable for Gift Shop merchandise. All gift certificate and ticket sales are final; there are no refunds. Gift Certificates cannot be redeemed for cash and cannot be redeemed for online orders.
If you cannot use a ticket for an upcoming concert, we would very much appreciate it if you could donate that ticket back to the Ticket Office (preferably several days in advance!) for a potential resale. You can also mail such a ticket to 1245 7th Ave., San Diego, CA 92101 (Attn: Ticket Office). Tickets should be turned in anytime up to 24 hours in advance of your concert. A receipt will be mailed acknowledging your tax-deductible contribution. (We would be unable to accept any tickets for tax deduction purposes after the concert has begun or passed.)
Is it better to purchase seats on the main or upper level of Copley Symphony Hall? Determining the best seat for you really depends on your personal need and preferences. Some people prefer the upper levels where there are sweeping views of the entire orchestra. Other patrons prefer to sit on the main floor to feel "closer" to the stage. If someone in your party has difficulty climbing stairs, you will want to sit in the main floor area. (We do have an elevator, but the upper level does have steps up and down to certain seats in each section. Wheelchairs can be accommodated on either level, call the Ticket Office for details.) You may also want to sit on the main floor close to the stage, if your primary interest is seeing a particular guest artist up close.
Tickets for missed concerts are non-refundable for subscribers and single ticket buyers alike.
Most, but not all, rental events at the Jacobs Music Center's Copley Symphony Hall provide a limited allotment of tickets for the Symphony Ticket Office to sell. Such sales are by phone or in person only, never through the website. Many non-Symphony events at Copley Symphony Hall can be purchased through Ticketmaster. Check the Symphony Hall Events Page for more details on upcoming events.
On the following holidays, the Ticket Office is not open: Martin Luther King’s birthday (January), President's Day (February), Memorial Day (May), the Monday of or following July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Eve. Check with the Ticket Office for specific December/January holiday hours, which can vary year to year.
San Diego Symphony will NOT honor tickets for San Diego Symphony concerts purchased through third party entities. The Symphony will only honor Symphony tickets or receipts issued by the Symphony's Ticket Office. Acceptance of third party tickets to non-Symphony events at Symphony Hall is strictly at the discretion of the presenting organization.