Ticket FAQs

General Questions

The Jacobs Music Center Ticket Office (located at 750 B Street, NE corner of 7th and B in downtown San Diego) hours are:

Monday - Friday: 10am - 6pm
Saturday & Sunday: 11am - 5pm (Until further notice, no normal Sat/Sun hours; only concert hours - see below)
(Ticket Office will only be available by phone or e-mail until further notice.)

Concert/Event Days
Tuesday - Friday: 10am - intermission
Saturdays and Sundays: 12 noon - intermission (Hours could vary from this during July 2021 commissioning events.)

NOTE: During the current renovation period, in-person service at the Jacobs Music Center Ticket Office will not be available. (In-person service will be available at The Rady Shell Box Office during this time.) Please send ticket requests/concerns directly to tickets@sandiegosymphony.org.

Responding to our patrons in a timely fashion is of utmost importance to us. At this time, because Governor Newsom has ordered to closure of all except essential workplaces, the Jacobs Music Center physical address, including the Ticket Office, is closed to the public. Ticket Office representatives, however, are working remotely, so we encourage you to send us an e-mail at tickets@sandiegosymphony.org detailing your inquiry and need. We will get back to you as quickly as possible. Thank you for your understanding, and we will return to normal in-person staffing as soon as it has been declared safe to do so.

Yes. The Ticket Office can be e-mailed at tickets@sandiegosymphony.org but e-mails are generally only answered during regular Ticket Office hours.
During the Rady Shell at Jacobs Park season, The Rady Shell Box Office is expected be open from 12 noon through intermission of any concert day at minimum, but those hours could expand once The Rady Shell is open and operating.
Traditional Subscribers may exchange tickets for free (anytime up to 48 hours before the performance) within their same series, based on ticket availability. Non-subscribers and Choose Your Own subscribers can do the same, with a $5 exchange fee per ticket. Note: Exchanges for certain special sale promotions (such as 3 for $99) are not allowed at all. Tickets must be returned to the Ticket Office either in person, by mail or by fax (619.231.3848) no later than 48 hours in advance of your performance. Note: On-account credits generated by open-ended exchanges must be used within the current subscription series they were generated. Ticket reprinting by the Ticket Office for any reason will cost $1 per ticket with proper ID.
The Ticket Office asks that you hold all exchange requests until your subscription tickets have been mailed. This makes it less likely that exchanges have to be re-processed due to changing plans.


There is a Ticket Office at The Conrad which will open beginning at 6:30pm (1 hour before performance) on those concert evenings. The Conrad is located at 7600 Fay Ave, La Jolla, 92037.
San Diego Symphony offers an attractive array of subscription options. Traditional subscribers receive the best available seats and free ticket exchanges (up to 24 hours in advance for another performance within your same series). Choose Your Own subscribers have no continuing seat rights, and must pay $5 per ticket for exchanges. Many other subscriber-only benefits apply, including priority notice of special events. For more information, call the Symphony Ticket Office at 619.235.0804 or go to the Subscriptions Page.
Traditional subscribers, who sit in their same seats throughout their series, are able to keep their same seats season after season if they so desire, or can ask for a seat improvement. Changing series nights may or may not result in seat improvement. Build Your Own subscribers, who pick a certain number concerts in a given season, have no continuing seat rights or priority in succeeding seasons. Note: seating assignments, particularly in the Grand Tier, are always informed by a patron’s giving level. When Bayside Performance Park opens, a completely new seating scheme will be used, so no seat rights will be preserved into that first season. Continuing subscribers will still maintain some seating priority, however.
As a subscriber, it is your right to ask for seat improvement during each subscription renewal period. At that point, you are only competing with other returning subscribers for improved or upgraded seats. Please note, however: there are certain seating sections of Symphony Hall (generally the Grand Tier) which can only be accessed by subscribers who participate in significant annual donation programs. (Call Development at 619.315.3908 for further information.)
Summer subscription tickets are generally mailed out the first two weeks of June. Indoor Season subscription tickets are generally mailed out soon after Labor Day in September.

Single Ticket Questions

For single ticket information visit the Calendar Page, call the Ticket Office at 619.235.0804 or visit the Symphony Ticket Office at Symphony Hall (Downtown San Diego, NE corner of 7th and B).
The Shell summer concert single tickets purchased from the single ticket on-sale date through the first week of June will generally be received by mail in the second week in June. After that date, tickets purchased within five days of a concert will be held at will call. Tickets purchased more than five days in advance of a concert will be mailed within a few days, unless the patron requests the tickets to be held in will call. Indoor Season single tickets purchased from the single ticket on-sale date through the first week in September will generally be received by mail in the second week in September. All requests for printed tickets will incur a $5 per transaction Printing fee.
Jacobs Masterworks, Classical Special Concerts and Chamber Series Concerts: Only children ages five years and up will be allowed into the concert hall. These children must have a ticket and be able to sit in an unaccompanied seat. Jazz @ The Jacobs, Fox Theater Film Series and Special Presentations (non-classical): Only children ages two and up will be allowed into the concert hall; they must have a ticket and be able to sit in a seat. Family Concerts: Families will be happy to know that children and babies two years old and younger who are accompanied by a parent will be allowed into the concert hall for free. They must be held by an adult and may not occupy a seat. (Children ages three years and older must have a ticket and be able to sit in a seat.)
When selecting the "Mobile Ticket" delivery option, no tickets are printed or e-mailed, and you simply access your ticket barcodes through the Symphony app or The Shell app on your smart phone. A $3 per ticket Transaction fee and a $3 per ticket Facility fee will apply. Your confirmation appears immediately, and the barcodes appear 5 days before your concert. Note: a $5 Printing fee will be charged if you request hard-printed tickets after your E-tickets are delivered.
Patrons buying online who have not already added a donation to their shopping cart will be asked for a "round up" donation at the end of their transaction. This small donation is purely optional, and will NOT be followed up with any mailed acknowledgements.


Yes. Handling fees help the Symphony offset costs associated with selling and delivering tickets, plus maintaining our website. Subscribers only pay a single $30 subscription processing fee per subscription order (online, by phone or in person). There is a $5 - $15 handling fee (per ticket) for any single tickets purchased, depending on the base price of the concert. Separately, a $3 Facility Fee (for maintenance of Jacobs Music Center and The Rady Shell) is charged per single ticket.
For San Diego Symphony concerts, there is a general 5% senior (age 60+) discount for most seats at The Civic Theatre, CCAE, The Rady Shell at Jacobs Park and the Conrad. The same discount is available for U.S. Military with active ID. Senior and military discounts apply in the Parkside and Bridgeview sections only at The Rady Shell. Senior discounts do not apply in the Grand Tier Center, Main Aisle, Main Front Center or Mezzanine Center sections of Copley Symphony Hall, or in the Marina, San Diego Row and Lawn sections of The Rady Shell at Jacobs Park.

College and University students with current Student ID may purchase tickets to any Jacobs Masterworks Concert (classical concerts) for $10.00. To purchase on-line, use the promo code STUDENT

Student Rush tickets for $10.00 are available with current student ID (applies to all students, including high school students), limit 2 per ID, subject to availability. (For example, if a concert is close to selling out, this discount will NOT be offered. Also, Special Concerts are not eligible for this offer.) Student Rush applies at Jacobs Music Center only– not to concerts at The Rady Shell at Jacobs Park. You may buy your $10 tickets at the Ticket Office window at ANY time the Office is open. To purchase on-line, use the promo code STUDENT.

For all other concerts at Copley Symphony Hall presented by the San Diego Symphony, college, university and high school students with current ID (limit 2 per ID) may receive a discount of $5.00 off most seats. Student discounts apply to the Bridgeview and Parkside sections at The Rady Shell, and apply to all seats at the Jacobs Music Center except Grand Tier Center, Main Aisle, Main Front Center or Mezzanine Center. This discount also applies to SDSO concerts at The Conrad in La Jolla. For more information please call 619.235.0804.

San Diego Symphony concert tickets can be reprinted for $1 per ticket at the Ticket Office with proper ID. Almost all San Diego Symphony concert tickets will be available through the mobile app, so reprints will almost always be unnecessary.
Discount tickets for groups are available for both subscription and non-subscription concerts (excluding non-Symphony events) for as few as 10 individuals in some cases. For further information, please call 619.235.0804.
Note: The San Diego Symphony is unable to sell and deliver Gift Certificates at this time. Sales will resume when we are authorized to return to our offices by the County Health Department. Gift certificates may be purchased in any amount $10 and above at the Symphony Ticket Office in person, online or by phone. As they are like cash, gift certificates should be redeemed in person at our performance venues. Please note that gift certificates are not redeemable for Gift Shop merchandise. All gift certificate and ticket sales are final; there are no refunds. Gift Certificates cannot be redeemed for cash and cannot be redeemed for online orders.
If you cannot use a ticket for an upcoming concert, we would very much appreciate it if you could donate that ticket back to the Ticket Office (preferably several days in advance!) for a potential resale. You can also mail such a ticket to 1245 7th Ave., San Diego, CA 92101 (Attn: Ticket Office). Tickets should be turned in anytime up to 24 hours in advance of your concert. A receipt will be mailed acknowledging your tax-deductible contribution. (We would be unable to accept any tickets for tax deduction purposes after the concert has begun or passed.)
Determining the best seat for you really depends on your personal need and preferences. Some people prefer the upper levels where there are sweeping views of the entire orchestra. Other patrons prefer to sit on the main floor to feel "closer" to the stage. If someone in your party has difficulty climbing stairs, you will want to sit in the main floor area. (We do have an elevator, but the upper level does have steps up and down to certain seats in each section. Wheelchairs can be accommodated on either level, call the Ticket Office for details.) You may also want to sit on the main floor close to the stage, if your primary interest is seeing a particular guest artist up close.
Tickets for missed concerts are non-refundable for subscribers and single ticket buyers alike.
Most, but not all, rental events at the Jacobs Music Center's Copley Symphony Hall provide a limited allotment of tickets for the Symphony Ticket Office to sell. Such sales are by phone or in person only, never through the website. Many non-Symphony events at Copley Symphony Hall can be purchased through Ticketmaster. Check the www.copleysymphonyhall.com for more details on upcoming events.
On the following holidays, the Ticket Office is not open: Martin Luther King’s birthday (January), President's Day (February), Memorial Day (May), the Monday of or following July 4th, Labor Day, Thanksgiving, Christmas Day and New Year’s Eve. Check with the Ticket Office for specific December/January holiday hours, which can vary year to year.
Be wary of buying San Diego Symphony tickets from any third party website. The San Diego Symphony will only honor tickets purchased through the San Diego Symphony's Ticket Office, through sandiegosymphony.org or through our mobile site/app. (We also honor tickets purchased through arts organizations actually presenting at Jacobs Music Center, and also tickets sold through Ticketmaster as the authorized seller.) Patrons purchasing tickets through third-party ticket brokers, such as StubHub, Craigslist or individuals reselling their tickets, assume full risk for potentially fraudulent tickets purchased or obtained through unauthorized vendors. The Symphony has no way of validating or replacing tickets that were not purchased through us directly. We cannot reprint or give refunds for an invalid ticket or a duplicate ticket created by an unscrupulous vendor or a ticket sold for a higher price than the ticket's printed face value.